Job Title CRM Program Coordinator Agency Texas A&M University Department Mba Program Office Proposed Minimum Salary $3,750.00 monthly Job Location College Station, Texas Job Type Staff Job Description What we want The Program Coordinator of the Graduate Programs Office in Mays Business School, will maintain/support database accuracy and integrity, offering technical support for Salesforce, creating and documenting standard operating procedures, implementing and enforcing data security protocols, and assisting with strategic team development and initiatives. The ideal candidate will have Bachelor's degree, over 2 years of administrative, program or database experience, k nowledge of Texas A&M University systems and regulations, CRM experience, and knowledge of one or more of the following: Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL. Essential Duties/Tasks + Database Maintenance - Serves as the Salesforce representative, overseeing assigned constituents. Acts as the liaison between end-users and technical support groups to facilitate constituent needs. Completes all work requests timely. Works with Mays Marketing to provide Salesforce communications support. + CRM Support - Creates forms, portals, populations, fields, prompts, event templates, and automations, as needed. Participates in annual cycle prep for multiple programs. Follows established procedures in building Salesforce components. + Data Security - Handles activities related to the security of data maintained in the Salesforce CRM Database. Adheres to security protocols and access standards and criteria. + Training & Professional Development - Serves on office search and planning committees. May develop and update training materials and deliver training sessions. Attends and participates in meetings and discussions for the innovation and improvement of the CRM. Qualifications Required Education and Experience + Bachelor’s degree or equivalent combination of education and experience . + 2 years of administrative, program, customer service, database, or related experience. Preferred Qualifications + Master’s degree + Knowledge or experience in information systems + Previous CRM experience + Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL + Ability to function in a deadline-driven environment with multiple projects simultaneously. + Knowledge of Texas A&M University systems and regulations Required Knowledge, Skills, and Abilities + Demonstrate a commitment to collaboration and cooperation with multiple program leaders. + Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership. + Ability to handle multiple priorities effectively and assist in planning, installing, and utilizing various software platforms. + A solid understanding of data management concepts—such as relational databases, data security, data governance, and database maintenance—is essential. + Proficiency in Microsoft Excel, Word, and Outlook, along with strong verbal and written communication skills Other Requirements and Factors + This position is located in College Station, requires occasional travel, including travel to work at our CityCentre- Houston location. + This position may require work beyond normal office hours and/or work on weekends What you need to know Salary : $45,000 Cover Letter/Resume : A cover letter and resume will assist us in our review of your application materials. Who we are Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders. mays.tamu.edu Mays Business School Graduate Programs Mays offers Full-Time, Professional, Executive, Flex Online MBA programs as well as a unique MBA + M.S. Analytics program. Our program helps students advance their careers by mastering core business knowledge, honing skills through high impact learning experiences, developing personalized leadership styles, and leveraging the power of the global Aggie Network. Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:    + Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums    + 12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays     + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month    + Automatically enrolled in the Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx) + Free exercise programs and release time for health and wellness programs    + All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more     + Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee + Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees + For additional benefit information Click here (http://employees.tamu.edu/benefits/\_media/documents/200benefitsWellness101.pdf) Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.