We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific. **Salesforce Administrator – Stryker South Pacific** Are you a **Salesforce.com Subject Matter Expert (SME)** looking for an opportunity to make a real impact? Stryker South Pacific (SSP) is seeking a **Salesforce Administrator** to support our business users and optimize day-to-day processes within our CRM platform. **About the Role** As our **Salesforce Administrator** , you will: + **Manage the CRM business support queue** , providing timely assistance to users. + **Act as the key liaison** between business users, the CRM team, and IT support. + **Enhance and optimize Salesforce** to maximize efficiency and ROI by supporting the Business Analysts. + **Identify opportunities for process improvements** and support the implementation of innovative solutions. **What We’re Looking For:** + Proven experience as a **Salesforce Administrator** (certifications a plus!). + Strong problem-solving skills and a proactive mindset. + Excellent communication and stakeholder management abilities. + Ability to translate business needs into effective Salesforce solutions. + Genuine interest in a career path in Salesforce Join us at Stryker and help us **empower our teams with the best tools for success!** **Apply now and be part of a dynamic, forward-thinking team!** **Key Responsibilities:** + **CRM Support:** Manage the SSP CRM support queue and proved assistance to business users. + **Salesforce Administration:** Oversee licensing, user setup, reports, dashboards, workflows, and field creation. + **System Maintenance & Integration:** Ensure SFDC solutions are developed, implemented, and maintained while coordinating with third-party support. + **Testing & Release Management:** Stay updated on SFDC releases, conduct pre-release testing, and leverage new functionalities. + **Business Insights:** Monitor user activity and inform management of key trends or changes. + **Stakeholder Collaboration:** Work with local CRM team, global CRM partners and support Compliance with Quality procedures. **Critical Requirements:** **Experience:** + System administration in a multi-divisional organization. + Software implementation and user support. **Skills:** + Strong interpersonal, communication, and presentation abilities. + Ability to learn and administer IS solutions. + Knowledge of compliance, privacy, and training frameworks. + Project management and conflict resolution skills. + Initiative, problem-solving, and business acumen. **Desirable Qualifications & Experience:** **Qualifications:** + Salesforce Administrator Certification (preferred). + Degree in business, science, or engineering (desirable). **Experience:** + 2+ years of Salesforce and corporate user support experience. + Salesforce Lightning and cloud-based solutions. + Database and process management system knowledge. **Technical Skills:** + Salesforce Admin (dashboards, reporting). + Proficiency in databases, product management, and Windows environments. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.