Responsibilities:

A main point of contact for more than 200 Salesforce users, that works with a queue of requests related to cross-company business processes over the CRM system. Support our end global users with issues and process clarifications. Utilize Salesforce admin tools to generate reports and dashboards for both business and technical teams, execute large-scale data corrections, and resolve issues through managed workarounds. Detect recurring bugs and change requests, analyze their causes, and determine if changes in the existing process can reduce or eliminate these issues. Work with agile methodology including cooperation with technical teams (developers, analysts, and QAs) to release systems improvements and new features to production.

Requirements:

At least 4 semesters left until graduation. Excellent English skills (verbal & written) – A must! Excellent Excel/Data analysis skills - Big advantage. Bachelor’s degree (Engineering/Information Systems – preferred). Salesforce administration experience – Big advantage. Team player, organized, good interpersonal relations, and highly motivated. Excellent abilities in self-learning and working independently. Service-oriented and multi-tasking skills. Expected employment – at least 3 full days a week.