Overview Who is GeoStabilization International®? GeoStabilization International® (GSI) develops and installs innovative solutions that protect people and infrastructure from the dangers of geohazards. We specialize in emergency landslide repairs, rockfall mitigation, and grouting, using cutting edge design/build and design/build/warranty contracting. GSI is the leading geohazard mitigation and bridge rehabilitation firm operating throughout the United States, Canada, and Australasia. Our expertise, proprietary tools, and worldwide partnerships allow us to repair virtually any slope stability or foundation problem in any geologic setting. Our Culture At GSI, our culture is about being nimble but strong, fast-paced while team oriented, innovative, data-driven, and most importantly, client-focused. Our work is best suited for individuals who are driven to succeed, make well-informed decisions, act courageously, remain resilient when challenges arise and always strive to deliver on our commitments. Everyone working at GSI is a representation of pride, integrity, hard work, skill and overcoming challenges. GSI’s team includes some of the brightest and most dedicated professionals in the geohazard mitigation industry. We are a ever-evolving group of dedicated, hardworking, individuals who aren’t afraid of going the extra mile to get the job done. What Will You Do? The CRM Specialist is responsible for implementing, administering, and continuously improving the CRM system by supporting business-critical processes running on the CRM platform and integrated systems. The CRM Specialist ensures the integrated CRM system is up-to-date, accurate, secure, and customized to meet business needs and keeps pace with any changes in operational requirements. The CRM Specialist handles user management, data integrity, system integration, and provides training and support to ensure effective utilization of the CRM and sales tech-stack by various departments. Responsibilities Essential responsibilities and duties may include, but are not limited, to the following: GSI and RoadGuard CRM management and maintenance: 80% + Oversee CRM-related initiatives by facilitating, monitoring, coordinating, and communicating the expectations for successfully developing the Client Management services. + Perform routine maintenance of system including mass updates, data correction and mapping, data backups, system health checks, data clean-up, and performance monitoring. + Customize CRM apps, objects, fields, record types, and page layouts to meet organizational needs, including creating custom fields and workflows with external applications to provide additional data and improve user experience. + Integrate additional applications or solutions to the CRM system ensuring fidelity and integrity of data. + Create and maintain dashboards, list views, and reports. + Gather requirements for new processes with stakeholders, and document solutions and processes. + Develop and deliver training and support to users to optimize system utilization. + Proactively address and resolve technical problems, minimizing disruption to users. + Communicate effectively with stakeholders and leadership. + Create and manage user accounts, roles and permissions. + Identify and implement best practices for CRM processes. + Perform other duties as needed or assigned. Other system integrations and customized reporting: 20% + Integrate new acquisitions and develop CRM to better serve the evolving business. + Assess CRM alternatives and provide recommendations on changes required into the system. + Customize and integrate other tools to continue to optimize the Client Management tech-stack and evolve with business needs. + Integrate Websites, Website forms, Call tracking systems and other tools as required with CRM. + Oversee the overall administration of the Monday.com platform (or other tools) to support Legal, Estimating, Engineering, and Operations workflows with data needed from/to CRM. + Integrate Monday.com with Zendesk via Zapier (or other integration tools) to enable two-way communication across systems. + Develop automations via Zapier or other tools to deliver on custom stakeholder requirements not possible within CRM due to CRM limitations. + Develop automated custom reports to track, monitor and measure success of Client Management and Operations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge & Experience: + Minimum 3 years of experience managing CRM. Deep understanding of CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot, Zendesk, etc). + Proficiency in CRM software administration and customization. + Ability to effectively utilize workflows, process builder, and data integration tools. + Understanding of integrating CRM with other business systems and tools. + Advanced level Microsoft Excel with experience building complex pivot tables, and macros. + Familiarity with sales, marketing, and customer service processes through 2-3 years of working closely with Sales and Marketing. + Knowledge of SQL and database management. + Familiarity with APIs and integration tools. + Strong troubleshooting skills to resolve technical issues. + Continuous improvement mindset. + Ability to prioritize business needs based on importance, urgency, or impact. + Excellent time management skills. + Excellent customer service skills with strong verbal and written communication. Education: + Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field required. + Master’s degree in Business Administration highly preferred. + Salesforce Certification or similar highly preferred. Work Environment + Office:headquarters Westminster, CO + DOT safety-sensitive position?:no + Physical Demands:l ight + Travel: <5% GeoStabilization International, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This role will be in-office on a hybrid schedule. Employees will be expected to work in the office 3 days per week on Tuesday, Wednesdays, and Thursdays. The expected base pay range for this position in the Denver area is $80,000.00 - $98,000.00. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential bonus or benefits. Need help finding the right job? We can recommend jobs specifically for you! Job LocationsUS-CO-Westminster Job ID 2025-2182 # of Openings 1