Job Description

Posted 24 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced CRM Specialist (Temporary Contract) to join our CRM team in Barcelona (Hybrid) to define the most relevant Content/Design through the appropriate media (email, push notification, sms, etc.) to the right audience at the most suitable time. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 6.5M members in Prime

16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches

8 Billion ML predictions per day – Up to 1.8 billion daily AI predictions

1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age We’re a leading travel tech company, revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As CRM Specialist in the CRM team you will be in charge of:

Definition of the contact strategy according to the business need and customer expectation

Growth of our Prime member base and Prime satisfaction including retention and repeat through our CRM channel

Implementation of the touchpoints across channels (email, push notification, SMS, site) and markets

Creation of customer journeys within Salesforce Marketing Cloud platform

Creation, integration and validation of touchpoints with stakeholders

Responsible for campaign optimization through KPI’s analysis, testing, and best practices usage

Building reporting and generate insight to identify opportunities

What you need to succeed:

Job Requirements

 Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

 2-3 years Email and App marketing experience (experience with Salesforce Marketing Cloud is a plus)

Knowledge of web analytics tools (Looker Studio is a plus)

Knowledge of Excel and good analytical skills

Team player, results oriented, self-starter, details-oriented

Knowledge of SQL and data integration is a plus

Experience in a subscription model is a plus

What’s in it for you?

 The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

A rewarding Compensation package!