**The Position** The main areas of focus for this position are updating Veeva CRM training materials, assisting in the development of internal Standard Operating Procedures(SOPs), and providing general support to the CRM Team as needed. **Responsibilities** + Develop and modify CRM training materials + Verify that steps in all training materials are accurate and update as necessary + Update screenshots to ensure training materials and presentations reflect current CRM configurations + Identify opportunities to improve flow of information + Assist in developing internal SOPs + Follow best practicing for developing and updating all materials + Provide support to the CRM Team as needed This position is based in the Burlington, Ontario office located at 5180 South Service Road and is **flexible.** Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their Manager/Department. **Requirements** + Excellent communication skills, both written and verbal + Intermediate/advanced level Microsoft Office skills (Word, PowerPoint, Excel) + Experienced in developing training materials and documenting processes + Technically savvy and the ability to learn Veeva CRM system (built on Salesforce CRM), and other software **READY TO APPLY?** Click on the "Apply Now" button below to submit your application. We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted. BI Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.  If you require accommodation, we will work with you to meet your needs. **DEADLINE FOR APPLICATIONS** Applications for this position will be accepted until January 29, 2025 (6pm MST) Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested. \#LI-DNI All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.