Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American's Crop Division is looking for a Claim Operations Associate to support its Claims department. This position is a required in-office position and is based out of the Fargo, ND office.

Essential Job Functions and Responsibilities

Provides clerical support to Claims department:

Reviews data and text associated with claims files

Scans and indexes documents

May assist with and/or create general correspondence

May perform mail/file functions.  Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company.  Sorts and distributes mail.  Maintains/purges documents according to record retention guidelines and distributes files/file systems.

May assist Claims department:

Sets up claims files

Files correspondence and other material related to the claims records, as directed

Locates policies

Obtains coverage information from policies

Investigates discrepancies in the information gathered

Enters information into system(s)

Orders reports

Updates claims files and maintains, corrects, and/or updates data using office technology.

Prepares and maintains records, registers, and schedules.

Performs other duties as assigned, including the following clerical support duties:

Answering phones

Initial contact for anyone entering office

Sort/distribute mail

Print & mail Underwriting Urgent forms

Copy and mail lockbox payments

Job Requirements

Education: High school diploma or equivalent

Experience: Generally, 0 to 2 years of related experience.

Business Unit:

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.