Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

The Crop Division of Great American has been helping generations of farmers take control of their risks since 1915. The D​ivision is also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. With six regional offices throughout the U.S., the teams provide tremendous expertise in the specific needs of farmers and crops.

Great American's Crop Division is looking for a Claims Manager to join their team. This individual will work out of the Fargo, North Dakota office.

Essential Job Functions and Responsibilities

Oversees Claims department operations, optimizing workflows and ensuring high productivity.

Develops and implements strategic plans for the Claims department to align with business goals and objectives.

Leads the strategic oversight of claims settlements to confirm coverage and determine liability, compensability, and damages.

Advises team members on claim file management including settlement and reserving strategies. Analyzes claims data to identify trends, assess performance, and provide regular reports to senior management.

Establishes reserves and provides insights or reports to Corporate Claims or senior management.

Performs other duties as assigned.

Job Requirements

Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.Experience: Generally, a minimum of 9 years of experience in property and casualty claims handling, including a minimum of 4 years leadership experience. Continuing progress toward and/or the completion of a professional designation preferred, such as Associate in Claims (AIC).

Scope of Job/Qualifications: Typically manages 2 or more reports. Implements policies, procedures, and strategies under the direction of management. Leads and mentors Claims Representatives, ensuring they achieve excellence in their roles. Serves as a resource on insurance policy and claims handling procedures. Responsible for identifying opportunities for process improvements and implementing best practices to enhance efficiency and service quality. Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.

Business Unit:

Crop

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.