Cross Border Network Operations Specialist Freight, Global Logistics Japan and Emerging Countries
Amazon.com
Global Logistics is a team of highly experienced logistics professionals, carrier specialists, and program managers focused on improving the speed, cost and reliability of Amazon's cross-border logistics capabilities. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Logistics Services increases selection and lowers costs for our customers.
The Cross-Border Transportation Network Operation Center (X-NOC) Specialist manages the cross-border movement of cargo from source countries to Amazon Facilities across APAC. This role partners with regional internal and external partners and stakeholders to execute daily inbound operations and improvement activities to drive speed, accuracy, and efficiency. The specialist will be the main Point of Contact for 3P service providers and internal Amazon stakeholders pertaining to cross-border cargo movements.
We are looking for a candidate that has expertise of cross-border freight movements, effective communication skills (written and verbal) both in Japanese and English, and a strong ability to deep dive problems effectively. The specialist will serve as a hub for Global Logistics, Internal and External Stakeholders in terms of communication and performance management. They will help the 3P service providers and Amazon stakeholders identify and prevent errors, own, and resolve escalations relating to the cargo movement, and provide a consistent understanding of proper process for the cross-border cargo inbound processes.
Key job responsibilities
This role will include the following:
• Manage Shipment Order-to-Arrival of Air/Ocean/Ground B2B import shipments from origin facilities across the Globe to Amazon Facilities in APJ.
• Manage Shipment Order-to-Arrival of Air/Ocean
• Stakeholder/Partner Communications
• Inquiry Management
• Escalation Management
• Reporting Creation and Distribution
• Kaizen activities in day-to-day operations
• Investigate causes of problems and collaborate with related partners to rectify them.
We are open to hiring candidates to work out of one of the following locations:
Tokyo, 13, JPN
The Cross-Border Transportation Network Operation Center (X-NOC) Specialist manages the cross-border movement of cargo from source countries to Amazon Facilities across APAC. This role partners with regional internal and external partners and stakeholders to execute daily inbound operations and improvement activities to drive speed, accuracy, and efficiency. The specialist will be the main Point of Contact for 3P service providers and internal Amazon stakeholders pertaining to cross-border cargo movements.
We are looking for a candidate that has expertise of cross-border freight movements, effective communication skills (written and verbal) both in Japanese and English, and a strong ability to deep dive problems effectively. The specialist will serve as a hub for Global Logistics, Internal and External Stakeholders in terms of communication and performance management. They will help the 3P service providers and Amazon stakeholders identify and prevent errors, own, and resolve escalations relating to the cargo movement, and provide a consistent understanding of proper process for the cross-border cargo inbound processes.
Key job responsibilities
This role will include the following:
• Manage Shipment Order-to-Arrival of Air/Ocean/Ground B2B import shipments from origin facilities across the Globe to Amazon Facilities in APJ.
• Manage Shipment Order-to-Arrival of Air/Ocean
• Stakeholder/Partner Communications
• Inquiry Management
• Escalation Management
• Reporting Creation and Distribution
• Kaizen activities in day-to-day operations
• Investigate causes of problems and collaborate with related partners to rectify them.
We are open to hiring candidates to work out of one of the following locations:
Tokyo, 13, JPN
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