We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Cross Dock Home Delivery Customer Service Coordinator 

This is an on-site position based out of our Portland, OR Home Delivery Center 

A day in the life as a Cross Dock Home Delivery Customer Service Coordinator...

Maximize company growth and profitability by overseeing all aspects of Crate and Barrel operations in a third-party run cross-dock to ensure the highest level of service to area stores and customersCoordinate meetings and communication between the cross-dock, stores, drivers, and the Distribution Center to maintain the highest level of serviceStudy reporting data that measures delivery effectiveness and implement process changes as necessaryBe familiar with routing and dispatching functions at service centers in order to expedite all deliveriesBe responsible for driver procedure compliance to our delivery training program, doing ride-a-longs and/or ride behind to observe delivery teamsWork with stores to review product displayed to ensure that product delivered represents current stock, as well as understand inherent characteristicsPromote a culture of respect and an atmosphere of teamwork in order to foster a positive working environmentInteract with the stores and regional warehouse, to provide accurate order processing and service levels for the distribution of merchandiseAct as a liaison between stores and service providers to be responsive to customer needs and requestsDevelop and maintain a relationship with stores and customer service managers, and participate in store CS meetings, following up with notesDevelop an understanding of the culture and operations of service providersObserve delivery operations and inspect all product prior to delivery or pick-upProvide periodic audits and cycle counts to ensure inventory accuracyReview and publish reports for invoicing, auditing, claims/chargebacks, and metrics reporting.Follow the loss prevention and security guidelines to minimize inventory shrinkage and profit lossAbide by the established dependability guidelines to maintain business productivity

What you’ll bring to the table…

High School diploma/GED or equivalent required; Higher education in related field a plusProven proficiency in English language skills requiredWord, Excel, Outlook requiredBasic math required

We’d love to hear from you if you have… 

Must be able to travel locally on an as needed basisAbility to move and/or lift up to 65 pounds; Heavier merchandise with team assistanceBilingual in Spanish a plus