Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description

Job Description

Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.Represents the company to the customer and assumes accountability for customer satisfaction with service.Assures operational quality of system equipment.Coordinates actions with customers to minimize down time. This may include leading or participating in continuous improvement projects.Carry out System Installation, Qualification, upgrade and Retrofit activitiesConducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.Other administrative activities in accordance to company operations process and procedures. E.g. Preparation of quotes for customers based on labor, travel expenses incurred and parts needed. Assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.

Desirable Qualities

Master's Level Degree or work experience of 3 years , Bachelor's Level Degree or work experience of 5 yearsIndependent. Able to work with minimal supervisionAnalytical. Able to assess problems and derive solutionsTeam Player. Able to work with other team members and take direction from team supervisor/ managerProactive. Able to learn and find out information independentlyFast Learner. Able to observe and pick up skills on the job.Curious. Able to ask and clarify when in doubtPleasant and calm personality. Able to manage customers with professionalism

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer