Introduction to the job

As our Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward.

You will be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

This position reports to the Site Manager, but you will also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens .

Role and responsibilities

Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

Analyze applicability, accuracy and adherence to design specifications.

Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.

Answer customer questions and assist customers in a professional manner.

Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service engineer, you’ll need:

Associate's degree in an Engineering field or equivalent combination of education, skills and experience

At least 2 years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred.

At least 2 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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