Great People make Schneider Electric a great company.  
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role\: CS&Q Leader

What will you do?  
Essential Responsibilities
•    Quarterly meeting/survey with the Hub’s stakeholders to understand the level of satisfaction they have with the Hub’s support.
•    Collaboration with all Hub leaders in transforming the survey result into action and following up the actions to improve Hub performance and processes.
•    Continuous process and tools improvement to improve Service Hub’s quality of support. 

•    Manage the detractors’ comments and expectations with Team Leaders

•    Resolution of the service quality-related escalations from stakeholders in countries