The schedule for this role is 11:30am to 8pm 

JOB SUMMARY

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Serves as the critical point of contact for both public and internal (employee, patient, visitor) customers:  properly greeting and recording requests.  Serves as the link between customers and various hospital departments for problem resolution.  Efficiently performs all duties related to directory assistance and documentation and dispatch of work requests utilizing the hospital - designated software(s).

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nUtilizes telephony and software systems to accurately identify and greet callers, record requests, document and properly assign work requests for all services helped by the CSC.\nEffectively handles and resolves challenging customer situations through appropriate communication methods.  Promptly identifies and escalates challenging situations to appropriate leadership.\nResponds calm and performs effectively during emergent and/or stressful situations.\nMonitors and responds to web and email requests in an efficient manner.\nAbility to evaluate and prioritize emergency calls. Successfully passes proficiency checklists for dispatch of all urgent requests. \nPerforms all position-appropriate duties in a competent, professional and courteous manner.\nDemonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.\nExpectations listed are intended to describe “essential” functions only and management retains the right to reassign duties and responsibilities to this position at any time.\n\n

KEY SUCCESS FACTORS

\n\nExcellent phone and customer service skills.\nAbility to read and write in the English language.\nProficiency with the Microsoft Office Suite of software.\nAbility to comprehend instructions, correspondence, memos and other forms of verbal and written communications.\nAbility to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience