Program Manager, Customer Success Delivery (Portfolio)
About SailPoint:
SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.
Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time — matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.
About the role:
As a Program Manager, you will support multiple global cross-functional teams using agile methodologies such as Scrum and Kanban, driving the delivery of high-impact features on time and at scale.
You will leverage tools like JIRA and Confluence to track progress, manage risks and ensure transparency with stakeholders across functions including Sales, Customer Success and Professional Services.
This role requires strong communication skills to align teams with business objectives, mitigate risks and resolve challenges efficiently.
You will be responsible for developing and implementing best practices, fostering a collaborative environment, and ensuring program execution aligns with broader organizational goals and strategies daily.
Roadmap for success
30 days:
In your first 30 days, you will immerse yourself in understanding SailPoint’s offerings, organizational structure and team dynamics. You will have regular check-ins with your mentor, who will help you navigate the tools, processes and ongoing projects which are critical to your role.
90 days:
Within 90 days, you will independently manage basic administrative tasks to support the Customer Success Delivery (CSD) Portfolio team while continuing to receive guidance from your mentor. This period focuses on building your confidence and routine in daily responsibilities through shadowing and reverse shadowing.
6 months:
At the 6-month mark, you will proactively identify areas for improvement within the CSD Portfolio team, propose actionable ideas and collaborate on internal projects. You will leverage project management tools like Jira to track deliverables and act as the primary point of contact for information requests while having continuous contact with your mentor. You will be expected to drive the team to meet or exceed the goal for timely delivery of program development objectives.
1 year:
By the end of your first year, you will lead projects and processes as well as mentor new team members, guiding them through onboarding and integration, while taking ownership of creating and maintaining knowledge bases to solidify your expertise and expand your impact within the global CSD Portfolio team.
Requirements:
3+ years of experience driving large programs and delivering excellent results.
Program and project management experience with an ability to think tactically and strategically while coordinating cross-functional teams in a maturing agile environment.
Demonstrated capabilities in successfully leading enterprise-wide programs and projects.
Possess high degree of business acumen and technical competency.
Demonstrated ability to balance and bridge technology and business needs, project and program management.
Demonstrated ability to manage multiple initiatives simultaneously and to resolve scheduling and other conflicts to meet all deadlines.
Highly evolved EQ and ability to adapt to the program's needs and current team maturity.
Relentless passion and persistence for efficiency and operational improvement.
Self-driven and highly motivated work ethic.
Excellent communication skills.
Proficient in project management tools like JIRA, Microsoft Project or equivalent.
Education: Bachelor's degree in computer science, engineering, business or a related field, or global equivalent experience.
Preferred:
Experience developing and coordinating day-to-day solutions delivery and/or team onboarding and development programs.
Exposure to Customer Success Delivery and Operations in both large and small companies.
Experience in Salesforce or equivalent CRM system, ServiceNow and/or Tableau on intermediate or advanced level.
PMP, Certified Scrum Master or similar certification would be an advantage.
Experience in Identity/Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus.
Experience with Identity Management, Security or Governance would be a bonus.
Technical experience and knowledge of developing SaaS products - grounded in modern web technologies and agile processes like Jira, Confluence & SharePoint.
About the team:
We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment.
From technical experts to senior management, we collaborate closely to tackle any situation head-on with a positive mindset. We are goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another.
Our team is passionate, curious, and always ready to dive deep, bringing people together to solve anything unknown and deliver results with professionalism and care. We work hard, move fast and continuously bring fresh ideas to the table, all while fostering a culture of growth, inclusion, and mutual respect. We invest in our people, champion their careers, and ensure our customers and business are always at the forefront.
If you are proactive, eager to learn and ready to make a real impact, join us in shaping the future as part of this incredible worldwide operating team.
#LI-AS1 #LI-REMOTE
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.