Responsibilities and key activities

Collaboration with sales:

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standardEnsures clarity on the solution’s scope, including KONE and possible third-party offeringsSelect the correct product platform on which to make the offeringProposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.

Solution planning – Costing:

Responsible for correct APF solution costingsInvolves CSE Engineer, System to understand the cost for integrations.Involves Supply Line, installation, and project management to understand the materials

Solution planning – Specs:

Coordinates specification creationPerforms initial and revised non-standard energy calculationsPerforms traffic analysesAccountable for technical feasibility checking

Solution planning – Availability and lead times

Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

Ensures that the proposed solution can be installedEnsures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

Ensures that the proposed solution fulfils the customer’s product lifecycle needsIdentifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

Ensures that the proposed solution fulfils local codes, regulations and safety requirementsEnsures alignment with environmental regulationsEnsures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Delivery process

Accountable for the creation of full shop L/O drawings or Installation layoutsAccountable for corporate material order engineeringCoordinates and analyses change requirements (variation orders and addworks); ensures that holistic proposals for the new solution design are providedCoordinates the work of all involved CSE Engineers and SpecialistsProposes change order (variations and addworks) sales opportunities to Project ManagersAccountable to understand variance between the design of the site versus reality of the siteProvides solution-related information to Project Managers, Installation Supervisors and Maintenance SupervisorsPerforms technical submittal documentationAccountable for material samples orderingHandles SAP Milestone management accurately Identifies Request for information (RFI) whenever applicableCoordinates with Sourcing the approval related to third party supplier ordering and samplesMay participate in customer meetings if technical solution related topics are required to discuss.

General responsibilities

Participates in product and new services release information-sharing sessionsOffers input to the product offering management about customisation, standardisation and interface requirements for the portfolioContribution to the Customer Solutions Engineering virtual and local networkContribute to and utilise the Customer Solutions Engineering case libraryIs the primary front line technical contact person for the Supply Line Tendering Engineers

1.Performance measures

Performance measures

Customer satisfaction (sales transactional survey after orders are booked)Specs setter: Portion of KONE customer specs (%, based on CRM data)Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause CodesP2Mid-cal and P2P accuracyFull chain tender response time (FL-SL-KTI)Time from order booking to the customer’s approval of the final drawingsTime from the customer’s approval of the final drawings to the orderMilestone 2 completed on time (according to the plan)Reduction in the amount of quality feedback and CAT 2 feedback issues

2.Competence profile2.1Behavioural competences

Customer focus (KONE General competences): Is curious about the customer’s business and willing to understand their challenges. Takes a customer’s perspective and is prepared to engage with their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer’s expectations.

Innovation and creativity (KONE General competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

Analysis and problem-solving (KONE General competences): Distinguishes between important information and irrelevant or minor details. Analyses information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Collaborating (KONE General competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, and closes deals or discussions with clear understanding of agreement.

Impact and influencing (KONE Leadership competences): Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others’ ideas.

Results focus (KONE General competences): Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Quality (KONE General competences):  Sets high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure that quality standards are met. Consistently delivers high-quality work. Maintains a focus on quality even when under pressure.

Detail focus (KONE General competences): Self-checks own work carefully. Analyses information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

2.2Professional requirements

Holistic understanding of different building types and customer segmentsGood solution and value-selling skillsExcellent skills in understanding and translating customer needs (requirements) into KONE technical specificationsUnderstanding of new construction and building modernisation processes in the industry and at KONEExcellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)Good knowledge of KONE solution-related codes and standardsGood knowledge of environmental and sustainability requirements and normsGood engineering tool skills e.g. CAD and BIM skillsBasic knowledge of competitors’ technical solutionsVB Specific knowledge: Conducting site surveys, existing building modernisation/installation methodsGood understanding of all the required elements for solution total costingUnderstanding of KONE quality management proceduresGood virtual collaboration skills

Are you the one?

Minimum Bachelor’s degree in Engineering or another relevant field, or several years’ experience in elevator business field operationsMinimum 5 years of relevant engineering experience in elevator business field operationsWorking level of EnglishIT literacyProject management skillsGood communications skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers