As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our Platforms Engineering 4LS team is responsible for the foundational Support used by various Nokia teams. It is a family of OpenSource-based products with a large footprint across telecommunications operators globally. 
 

As Part of 4th Level Support work you will troubleshoot and fix customer deliveries. Oftentimes this requires hard thinking and innovative solutions.

If you join us, you will have the opportunity to apply your engineering skills, your deep knowledge and experience in designing systems and solutions that will be deployed globally to our Nokia customers.
 

You have:

At least 5+ years of experience in understanding complex distributed systems and/or system software Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit Attention to detail and preference to automate repetitive tasks instead of running them manually Excellent Linux knowledge Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies Experience in leveraging cloud-based managed services is a benefit Good understanding of virtualization platforms used in private cloud and/or modern server hardware Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains.  Experience in using open-source solutions, a track record of open-source contributions is highly valued Observability, Serviceability, Operability topics are daily topics for you and understanding “Golden signals” in this area is no-brainer for you Structured approach, capability to contribute hands-on when needed, and excellent communications skills Support in troubleshooting and performance optimization of analytics workloads. Enhancing deployment and upgrade automation of services in own area. Fluent in spoken and written English is a must. Most importantly you have the genuine drive and desire to work with cutting edge technologies to deliver a superior experience to our customers.

Are you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks?

You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria.

As part of our team, you will:

Support Processes Support in dimensioning, optimizing, training/coaching Deployment and upgrade automation Verification, including performance and security testing, test automation, participating in troubleshooting, maintenance and internal tool development for Operations Ticket handling (L4) 24/7 ROTA engineering Deployment support Lab maintenance Fixing upstream Implementing platform services Big data processing, streaming & storage solutions Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product