Job Description Insight Global's fortune 50 client is seeking a Customer Success Product Manager to come join their organization. This resource will be operating as a community manager helping manage an internal AI chat box software powered by multiple LLMS and providing a very similar functionality to ChatGPT enterprise or CoPilot but at scale and with data privacy. This software will be utilized by over 50k internal employees. Understanding of of AI/ChatBox/ML software is required. Responsibilities include: -Customer Success Management: assisting in product launches, hosting weekly meetings for knowledge sharing, tracking delivery data on user statistics, collecting data on product efficiency and user satisfaction, cost analysis, etc. -Product Ownership: working alongside the technical Product Manager to drive the product forward according to the data you have collected from users and helping roadmap. -Community Management: helping drive engagement with over 50k internal users of the software We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -7+ years of experience in a CSM role -Background in a pre software sales or product environment with an understanding of out of the box software solutions. -Baseline understanding of how AI, chatbot, ML integrates into an environment -Experience collaborating with Product Management teams to increase product efficiency -Experience with product launches -Food and beverage industry background null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.