Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

Objective\:

The CSP Account Governance role is an integral part of Worley’s Sales Enablement and Account Management team. This team is tasked with ensuring the consistent and effective management of the sales process and maintaining the integrity of the systems and processes needed to make informed business decisions and win more work. We also provide insights and trend reporting through robust data analytics to help the business make informed business decisions. Our team also develops and continuously improves the global sales training program to ensure our BD and Sales professionals drive excellence throughout the sales cycle as well as ensure the necessary governance requirements to protect our business from risk. We also develop and steward Worley’s strategic account management and Corporate Top Prospects frameworks to ensure consistency of application. the global sales training , as well as structured global training programs, embedding and continuous improvement of our account management framework, driving activities and approaches that give us deeper insight into customer experiences and driving the governance and framework for Corporate Top Prospects..

Overview of the role

This role is essential for our ability to maintain integrity of our data, specifically the account data in our Salesforce Customer Success Platform (CSP) which involves engaging in data collection, implementing automation, and upholding stringent data governance practices which are fundamental to our operations.

Primary responsibilities

Maintain account records in CSP - For new accounts, check for duplicates and merge, if possible, check Legal Entity name, update D&B info

Synchronization of accounts between CSP and GBS - For new or existing unverified accounts that are used on an opportunity, establish connection need to be used for B&P requests or project

Assigning and managing account ownership structure and account groups in CSP - Based on company structure info from D&B Hoovers, assign parent account structure and account groups

Ownership of the D&B Hoovers and D&B Connect software to support the above activities - Engage in technical discussions with vendor and IT in case of issues or software renewal/replacement

Initiating credit checks (by Finance) as part of the account verification process - When account credit assessment was not done or has expired\: check legal entity name and other actions or info to be completed, then request Finance to perform credit check. Advise user how to proceed if credit check is negative.

Working with the legal compliance team for account ABC compliance checks - Same as above, but then for ABC compliance check and Compliance team

Working with global accounts team and other stakeholders to optimize CSP functionality for accounts - providing expert technical input to enhancements to CSP account functionality, translations user needs to instructions to IT.

Desired attributes

·         Self-starter. Brings a hands-on approach to deliver outcomes.

·         High attention to detail

·         Ability to multi-task on a range of request and prioritise the critical ones

·         Make and communicate decisions independently.

·         Able to collaborate and build strong relationships with key interfaces across the business, specifically sales, finance and legal.

·         Able to work and liaise with multiple teams and stakeholders across the business, deal with strict deadlines, able to prioritise workload and manage competing priorities.

·         Action Oriented\:  Achieves results set by self and others, meets timelines and demonstrates enthusiasm, persistence and tenacity. Breaks down work into executable tasks.

·         Enjoys working in small, high performing team.

Relevant Experience\:

·         Existing experience in data handling, in particular data stewardship and governance.

·         Tertiary qualifications highly desirable

·         Existing knowledge of CSP (Salesforce).

·         A working understanding of Worley’s Sales Processes as it relates to the criticality of data and critical review gates would be highly desirable

·         Understanding the risk and legal requirements as they related to CSP accounts and opportunities would be advantageous.

Flexible work arrangements\:

·         Flexible work arrangements are possible for this role however it is highly preferable that this role resides in a project delivery office within Worley.

·         The role involves a global interface with key stakeholders and may require working across multiple time zones (as reasonable) to progress key initiatives.

If you need any accessibility adjustments, please make sure to mention it in your application.

Moving forward together

We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.