The Role:

Oracle Customer Success Services (CSS) is a services business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.

CSS Service Solution Specialist (SSS) are experienced presales resources in CSS’s extensive portfolio of services, covering enhanced support, technical advisory, security and managed services.  SSS’s have broad industry experience of IT infrastructure, database, middleware, applications, and cloud IaaS, PaaS and SaaS products.

CSS SSS’s have responsibility for building service solution propositions. They collaborate closely with customers, CSS sales and delivery during sales opportunities. Interacting at various levels and using their experience of IT support, operations or managed services to capture customer requirements and build service propositions.

Key responsibilities:

·       Build and co-ordinate service proposals, RFX responses and presentations for standard portfolio services with CSS Sales and CSS Service Solution Architects

·       Supporting the CSS Service Solution Architects with complex and large scale solutions

·       Support costing, pricing and contracting associated with specific opportunities and ensure that service solutions proposed are appropriate

·       Work alongside the CSS sale team and directly interaction with the customer and Oracle cross-line-of business (xLoB)

·       Work with CSS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery

·       Contribute to ongoing innovation of professional practice to achieve efficiencies in workflows and processes, including building and maintaining a library of standard services solution proposal and RFx content and service solutioning templates

Experience/Skills:

A typical experience profile for successful individuals in this role would include most of the following:

·       Experience of IT services, including services presales roles, with broad-based expertise in the area of mission critical operations, support and managed services

·       Industry experience in areas such as IT infrastructure, database, applications, IT security and cloud technologies including but not limited to Oracle technologies

·       Proven ability to construct and deliver compelling presentations and propositions audiences

·       Experience in industry standard best practice in service management (ITIL, DevOps etc) and project management

·       Excellent communication, written, collaboration and language skills

·       Strong working experience of Microsoft Office suite