CSSC Front Line Representative Job Description As a Front Line Engineer you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Apply a broad and deep knowledge base, technical/business understanding and use independent judgement to offer quality customer service: first level technical support **What is the job about?** · Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools · Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely. · Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation; · Identify sales opportunity from new customer and generate leads to external sales · Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement. · Handle customer issues if and when these arise. · Collect product knowledge and share to the team **What do you need to apply?** · Bachelor’s Degree in engineering or equivalent work experience · Recent graduates on Engineering is a possibility · Working experience in technical supporting or quotation related supporting · Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues. · Basic CRM/SAP knowledge within the related work area · Proficient with Microsoft Office products If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos We look forward to hearing from you. Information at a Glance **Job details** Workplace: Onsite Position Job Location: Algete, Madrid, Comunidad de, Spain Contract Type: Full-Time Employment Type: Temporary