The Customer Team Head leads and grows (i) business with independent customer(s) and local affiliates of international customers on operational level, (ii) business with a specific customer or cluster of customers within a geographical area, or (iii) worldwide business with a customer having global or significant cross country market presence. Owns the customer relationship and is responsible for relationship strategy and coordination of Nokia's contacts with the customer. Accountable for running the business in top line sales generation, P&L contribution, cash, assets, etc. for customer(s) in creating opportunities, winning deals, and project execution.

Strong Market Unit/CT management experience (P&L accountability)  Experience in Sales, Presales, Business Development  Proven ability to deal with fast evolving escalations and demanding customer requirements  Solid knowledge of Mobile Access product and Services Portfolio and an understanding of driving services and delivery execution Proven record of making solid commitments and delivering results Proven C-level presentation and interaction skills (internally, customers, partners)  Ability to manage complexity and ambiguity with high situational adaptability  Strong influencing and negotiation skills  Ability to openly collaborate and build trust within own unit and across organizations

Leadership mission:

General manager, engaging with customers to create demand and drive growth while ensuring the delivery of strong profitable outcomes for MN

Full responsibility and accountability for sales, pre-sales support, and customer delivery/post-sales support within the Customer Team Deliver Customer Team performance, both financial and non-financial, as aligned with the larger Market / Market Unit performance targets Manage profitability, acting as the ultimate owner / decision-maker within the Customer Team to deliver against targets, both financial and non-financial Lead the Customer Team from the front, creating a strong culture of winning, ownership and accountability at all levels

Build personal relationships with the highest levels of customer organizations

Own and develop deep, trusted customer relationships through bold thought leadership and strong execution Strengthen MN’s position based on a thorough understanding and proactive exploration of customers’ needs and market dynamics  Grow Share of Wallet in existing businesses and Secure breakthrough into new segments Established relationship with major CSPs (Communications Service Providers), Enterprises, government agencies/ministries in Vietnam

High-priority operational responsibilities:

End-to-end accountability for MN Business and MN Customer Relationships within the Customer Team, including safety, market share, orders, sales, sales margin, contract execution

Responsible for meeting Market Unit’s financial targets according to the annual plan and long-range forecasts Ensure rigorous sales/delivery performance management aligned with the respective financial and business targets Own financial forecasting and demand planning accuracy for respective Customer Team (orders, sales, SM, assets) and support the Market’s short- and long-term forecasting through disciplined pipeline management Owns the L2D preparation and submission

Design and execute business strategies and drive a strong performance management culture 

Own and develop CT level commercial / commercial strategies, and ensure full support for the organization to be able to execute Drive for ambitious bottom-up revenue/margin targets Drive growth in new product categories, new business models and completely new segments  Make priority decisions on assignment of direct and support resources within the Customer Team

Manage customer satisfaction and proactively drive resolution of all issues

Responsible for ensuring customer satisfaction Ensure proper customer management and provide alternative solution definitions in case of roadmap/services/supply/quality challenges