GENERAL SUMMARY : + Under general supervision of the Data Operations Manager for On Core Support, the Clinical Trials Management System (CTMS) Program Analyst is responsible for serving as the first line of technical support for CTMS electronic systems at Henry Ford Health. + These include Advarra's On Core and eRegulatory, as well as any related interfaces with additional systems, and any future systems deployed to support the research mission at Henry Ford. + Responsible for assisting with the setup, build, activation and ongoing support of all trial types (federally funded, industry-sponsored, and investigator initiated human subject research). + Works directly with research departments and provides reporting, additional training, and auditing of each system to ensure Henry Ford Health minimum data requirements in On Core and eRegulatory are being achieved. + Provides support with system implementation, creating user accounts, managing calendar and budget build requests, and research department calendar queries. + This position will be a key member of the OnCore support team and will support operations, management of research departments within the Advarra systems, subscription utilization, and regulatory compliance. + Utilizes technical analytical skills to seek out, research and evaluate a variety of solutions to provide research personnel with high quality, efficient workflows and data that promote efficiency and enterprise-wide standardization. + This position will require traveling to all Henry Ford Health locations but mainly Ascension locations (St John, Providence Southfield and Rochester) . The home base will be located at One Ford Place- Detroit Michigan EDUCATION/EXPERIENCE REQUIRED: + Bachelor's Degree in a scientific discipline. + Three (3) years of clinical trials experience. + Coordinator experience preferred. + Previous application and database support experience strong preferred. + Experience with MS Excel/Access/Word/PowerPoint/Outlook/Visio preferred. SQL experience preferred. + Able to communicate in a professional, courteous, and effective manner (written and verbal). + Able to problem solve and trouble shoot application matters. + Able to develop and maintain strong working relationships with key clients, vendors and staff. + Able to lead and/or participate in task groups to define, develop, document, communicate, and implement process improvements and initiatives. + Understanding of desktop computer hardware and software configurations on a range of computing platforms including desktops, laptops, tablets, etc. + Familiarity with standard concepts, practices, and procedures as they relate to operating systems, and networking. + CERTIFICATIONS/LICENSURES REQUIRED: CCRP or ACRP Certification preferred. Additional Information + Organization: Henry Ford Medical Group + Department: Clinical Trials Office Strateg + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.