Overview This IT Operations Asst Analyst role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This individual will be customer focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure. Responsibilities Plant IT equipment setup, installation, troubleshooting and resolution activities Network and Compute infrastructure sustain support Support PepsiCo’s Cybersecurity programs End user Workplace Programs, user support and Training Enterprise Solutions Applications Testing Administration of user accounts and provisioning of systems access Maintain and update process, system documentation, inventory, and user guides Future Technology Lifecycle management (TLM) program Call logging, incident management, service request fulfillment within SLA Support Project Portfolio Execution for the site considering global, sector and local programs Build relationships to ensure engagement with key stakeholders such as Operations, Automation, Engineering, Enterprise Solutions, Finance, PGCS IT. Manage Third Party Vendors The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage Out-of-office hours support required as necessary for issue resolution and project activities Qualifications Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field Proven track record in IT with at least 8 years’ experience in a similar role IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OT Experience collaborating, building relationships across multiple functions and diverse teams Project Management skills/experience Experience in stakeholder and third-party vendor management Experience in scoping/evaluating proposals for new solutions, troubleshooting/escalating issues on existing solutions Demonstrated understanding of business drivers/priorities/operations/process/IT & OT applications Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services Excellent verbal, written communication skills and presentation skills End to end ownership; act as owner by taking a holistic approach to solutions scoping and problem solving and actively driving collaboration across functions Ability to engage and influence across business functions In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies Awareness of IT, business, and IT/OT governance strategies Ability to integrate well within a team (local and virtual) environment Experience supporting a large user base in a multicultural environment Well organized and strong ability to multitask and manage conflicting/changing priorities Service Oriented and Process Driven Microsoft and equivalent technical certifications ITIL certifications and practical experience Project Management certifications and practical experience