ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

 

 

Job Title: Ink Technical Service Rep 

Location: Central West Region - Texas, Arkansas, Oklahoma, Louisiana, and Kansas City, MO

Travel: 70% and overnight, including air/flight

 

In this role, you will provide dedicated ink technical support to our valued customers in Texas, Arkansas, Oklahoma, Louisiana, and Kansas City, MO. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services. 

 

ESSENTIAL JOB FUNCTIONS:

Support the development of SunSync software, need to be able to program and support all internal efforts to establish the KPI tool Support. Support the continued training and implementation of SunFocus remote troubleshooting for our customers. Assist Digital Manager in vetting more digital options for the CTS (Customer Technical Services) program.  For example, working with AI companies to help develop a way to offer troubleshooting and tech sheets 24/7. Support SunColorBox implementation. SunColorBox is a comprehensive suite of products and services that delivers digital color using a digital workflow.  It provides improved color reproductions across substrates management and color consistency on packaging and digitally manages colors to ensure color accuracy while minimizing waste - whether printing spot color, CMYK or expanded color gamut (ECG). Design and train CTS on new applications and forms for customer audits, trial reports and Technical Data Sheet introduction for Inplants. With approval and guidance from the Digital Manager, will investigate programs that can lead to capital request.  Will help with the ramework and language of service agreements that can help advance the digital initiative for Sun Chemical.

 

REQUIRED EDUCATION AND EXPERIENCE:

Strong ability to organize data into reports and to analyze data for return on investment while utilizing MS Excel and PowerPoint programs. Excellent written and verbal communication skills. Must be a good communicator. Strong understanding of user centered software design, understanding of color analysis software. Ability to work independently, multitask and manage multiple projects. Understanding of Six Sigma and/or lean manufacturing.

 

PREFERRED:

Undergraduate degree in a technical discipline, Business Administration or other relevant area of study desired. Experience with CTS

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

 

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

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