Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

We are seeking an experienced and passionate Culture and People Experience specialist to join our Africa Human Capital team. 

 

This individual will be responsible for teaming to enhance the employee experience in our company culture in the various aspects of the people's lifecycle. The role involves ensuring our brand promise is effectively communicated and delivered, supporting in attracting top talent and supporting various human capital teams execute people initiatives aligned to our strategy. 

When you consider the expectations of our clients, our people and society, one thing is clear: we must evolve to keep pace with the needs of a rapidly changing world. Doing so requires new skills, new ways of thinking, and new capabilities that are consistent across our network. We need a different way to lead and deliver value. 

PwC is evolving. As part of our exciting global changes we also have several people-focused changes. 

This role will play an integral part in the launch, communication and change management of selected global changes. They will be part of the Culture and Change team dedicated to inspiring and engaging our community of solvers while bringing positive energy. Together the team will continue to build a valuable experience for our people. 

Experience and Qualifications:

Bachelor’s degree in Communications, Human Resources, or a related field

Proven experience in employee experience, culture management, change management and internal communications

Exceptional project management skills

Strong interpersonal and creative communication skills

Proficiency in data analysis and presentations

Ability to handle sensitive information with confidentiality

Key Responsibilities:

Change Management:

Develop and facilitate inspiring change management strategies that enable positive transitions for our people while fostering widespread acceptance and enthusiasm for new initiatives.

Creating and collaborating on change management plans including analysis, change implementation, communication and other associated change considerations.

Employee Experience:

Collaborate to execute strategies to improve our employee experience and promote an engaging work environment that  reflects our company culture and values.

Culture and Brand Integration:

Assist the recruitment team in embedding our brand promise into their strategies and social media postings to attract top-tier talent.

Ensure our brand is consistently represented in human capital internal and external communications.

Communication and Engagement:

Execute internal communication strategies and internal events to enable effective communication of information and promote people engagement.

Collaborate with the Human Capital teams to support employee onboarding, training and engagement initiatives.

Measurement and Improvement:

Utilize metrics to measure on the effectiveness of employee and culture initiatives. 

Compiling reports for quality assurance and measurement purposes.

Skills and competencies:

Core skills required include: 

Excellent organizational and project management skills

Change management and communication 

Strong problem-solving and conflict resolution abilities

Ability to work collaboratively with cross-functional teams

Proficiency in using communication tools and platforms

Data protection notice:

 

By applying for this position, you consent to the collection, use, and storage of your personal information in accordance with PwC’s data protection policy. Your information will be used solely for recruitment purposes and will not be shared with third parties without your written consent. 

Equal opportunity employer statement:

 

PwC is committed to transformation and employment equity, in alignment with the Employment Equity Act of South Africa. We strive to create a diverse and inclusive workplace that reflects the demographics of our country. Our goal is to foster an environment where all employees can thrive and contribute to our shared success. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

January 18, 2025