Job Summary

Job Description

Application Deadline: February 14, 2025

We are recruiting on a Contract Basis for 6 months

What is the opportunity?

Responsible for processing of basic to moderately complex client transactions within one or more RBC product or service line(s) utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents. 

What will you do?

Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLAs)Ensure all documents/data are examined for completeness and accuracy, and refer issues to Team LeadIdentify recurring errors and servicing gaps to Team LeadTake ownership of client concerns, referring when necessary, building ownership and accountability at first point of contact, and refer to manager where requiredEnsure all authorities for the role (delegated authorities, systems access etc.) are adhered to, reviewed and understoodEnsure adherence to Global Information Risk Management framework and Global Compliance mandated policies and proceduresExercise due diligence in following operational risk policies, procedures, standards and guidelinesTake full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk

What do you need to succeed?

Must-have

Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and MathematicsGood knowledge of the Bank’s policies and procedures, products & servicesGood knowledge of all circulars and folios relating to responsibilities including Money Laundering, Privacy, Negotiation of ItemsGood cash management skills and strong commitment to quality serviceMust respect confidentiality and be flexible & adaptableGood working knowledge of related applications and tools with a willingness to familiarize self with other (sometimes emerging) applications and systems

Working Conditions

High degree of flexibility required for hours of work in a shift/roster based environment as the Centre operates during the hours of 8:00 a.m. to 8:00 p.m.Fast-paced, highly dynamic and interactive processing environmentAt times the role requires the ability to manage highly demanding situations under rigid timelines

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

Opportunities to build close relationships with clientsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesWork with a dynamic, collaborative, and high-performing team

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

East Hill Street:Nassau

City:

Nassau

Country:

Bahamas

Work hours/week:

28

Employment Type:

Part time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-02-09

Application Deadline:

2025-02-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.