Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities:

Processing ReturnsFast case, analysis and resolutionDeliver Forecast ReportsAdministrative SupportOrder ProcessingHandle inbound callsCustomer connect calls

#LI-Hybrid

YOU MUST HAVE

Bachelor's degree.At least 3 years of experience in the field.English proficientGood communication skillsTime management

WE VALUE

SAP, InContact and SalesForceFrench and/or PortugueseMicrosigaMicrosoft OfficeReporting SkillsAn ability to take initiative and work with limited directionAdditional InformationJOB ID: HRD254374Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptGlobal (ALL)