Customer Experience Professional
As a Customer Experience Professional here at Honeywell, you will be responsible for order entry and customer communication for the AOG process. You will play a critical role in ensuring the timely and efficient resolution of customer issues and maintaining a high level of customer satisfaction. Your attention to detail, strong communication skills, and ability to work under pressure will be key to your success in this role. You will report directly to our Customer Experience Manager, and you'll work out of our Bangalore location. In this role, you will impact the customer experience by providing exceptional service and support during critical situations. Your ability to effectively manage customer orders, communicate updates, and coordinate with internal teams will contribute to the overall success of the AOG process.
KEY RESPONSIBILITIES
• Enter and process customer orders accurately and in a timely manner
• Communicate order status and updates to customers proactively via email or calls.
• Coordinate with internal teams to ensure timely resolution of customer issues
• Provide exceptional customer service and support during critical situations
• Maintain accurate records of customer interactions and transactions
YOU MUST HAVE
• Minimum of 4 years of experience in customer service or order entry role
• Strong attention to detail and accuracy • Excellent communication and interpersonal skills
• Ability to work under pressure and prioritize tasks effectively
WE VALUE
• Bachelor's degree
• Experience in the aviation industry or knowledge of aircraft parts
• Familiarity with order management systems and CRM software
• Ability to multitask and handle multiple customer inquiries simultaneously
• Problem-solving skills and ability to think critically
Skills & Competencies
· Communication Skills
· Listening Skills
· Complex problem solving
· Logical thinking/Interpretation skill
· Highly vibrant & positive
· Enhance customer experience
· Pressure test
· Speed & accuracy
· Flexible & patient
· Positive attitude
· Role models
· Team player, change agent & advocate.
Additional InformationJOB ID: HRD255634Category: Customer ExperienceLocation: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,IndiaNonexemptGlobal (ALL)