Cust. Serv. Rep II Apply now » Date: Mar 13, 2025 Location: Edmonton, AB, CA, T5S 0C4 Company: Dorman Products Job Summary Are you looking to join a stable and growing company that truly values its employees? Dayton Parts is excited to expand our team and is seeking a dedicated Customer Service Representative II to provide exceptional service to our diverse customer base. If you are passionate about delivering high-quality support in both English and Canadian French, and are looking to contribute to a dynamic, growth-oriented team, this is the opportunity for you! Primary Duties + Customer Communication: Confers with customers via phone, email, and other communication channels to provide accurate information about products and services, and handle order processing efficiently in both English and Canadian French. + Order Management: Assist in managing order reports, including entering, modifying, or canceling orders, ensuring all details are accurately recorded. + Customer Support: Handle customer inquiries, complaints, or comments with professionalism, ensuring swift resolution and escalating to management when necessary. + Billing and Estimates: Accurately determine product charges and provide cost estimates in both languages as required by customers. + Collaboration: Work closely with the sales team and other departments to guarantee seamless and positive customer experiences. + Documentation: Keep detailed records of customer interactions, transactions, and resolutions, ensuring all data is entered correctly in customer service software systems. Qualifications + Attention to Detail: Exceptional ability to focus on accuracy and precision in all aspects of work. + Interpersonal Skills: Strong communication skills with a proven ability to build and maintain positive relationships with customers and team members. + Organizational Skills: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines. + Problem-Solving: Strong analytical and problem-solving skills to address customer needs efficiently and professionally. + Self-Motivated: Ability to work independently with minimal supervision while maintaining high performance and motivation. Education / Experience + Experience: Minimum of 2+ years of customer service experience is preferred, particularly in an inside sales or customer support environment. + Software Experience: Proficiency with customer service software systems, data entry, and CRM tools. + Location: Candidate must be based in Edmonton + Sponsorship not available for this role.