Cust. Serv. Rep II (Bilingual - French) Apply now » Date: Feb 28, 2025 Location: Shiremanstown, PA, US, 17011 Mississauga, ON, CA, L5T 2M7 Company: Dorman Products Job Summary Are you looking to join a stable company? One that values its contributors and is growing? Well, look no further! Dayton Parts is seeking an Inside Customer Service Representative to join our growing team! Primary Duties + ​Confer with customers by telephone to provide information about products or services, take, enter, or cancel orders. + Assist in managing reports for order processing. + Manage customer emails with accuracy and efficiency. + Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken and escalate to management. + Determine charges for products requested and provide cost estimates. + Collaborate effectively with the sales team to ensure the best customer experience. Qualifications + Great attention to detail. + Excellent interpersonal skills. + Excellent organizational, planning, problem solving and analytical skills. + Strong written and verbal communication skills. + Strong self-motivation and the ability to work with minimal supervision. Education / Experience + 2+ years of customer service experience, preferred. + Experience with data entry and customer service software systems. + Candidate can be based in either Canada or US + Candidate MUST be able to speak both French and English (Bilingual)