Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Client Onboarding Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Client Onboard Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

Processing of client’s requests related to system set up for account opening and maintenance processes, ensuring the highest accuracy, effectiveness and timelines.Verification and authorization of data entered in the systems.Co-operation with other teams/employees in delivering high level of client satisfaction through strong product, process and client knowledge.Application of appropriate bank’s regulations while processing the requests - staying up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.Identification of process improvements, procedures update.Supporting Manager with quality assurance process.Participation in user acceptance testing (UAT) for new systems implementationAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Fluent EnglishPrevious experience in financial services preferredKnowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external).High attention to detailGood PC skills (Excel, Word)

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

Private Medical Care ProgramLife Insurance ProgramPension Plan contribution (PPE Program)Employee Assistance ProgramPaid Parental Leave Program (maternity and paternity leave)Sport CardHolidays AllowanceSport and team recreation activitiesSpecial offers and discounts for employeesAccess to an array of learning and development resourcesA discretional annual performance related bonusA chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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