Job Summary

Job Description

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

Region : Europe

Working Hours: 3pm-12am / 4pm-1am

What will you do?

Primary Responsibilities

Oversee the efficiency and effectiveness of custody services provided to clients.Continuously assess and improve processing practices by leading and supporting transformation projects in IS to ensure superior service delivery.Providing analyses of budgets, project proposals, and business trends in operation administration areas.Providing effective solutions to administrative business challenges.Participating in development of tactical plans and programs for RBC IS.Planning, developing, organizing, implementing, and directing the organization's administrative function and performance.Effectively manage the relationships between the group and key internal departments to balance service, risk, efficiency, and staff wellbeing.Ensure all client inquiries and concerns are responded to in an accurate, professional, and timely manner.

Business Support (Short Term)

Provide temporary support in investigating complex custody and securities lending claims.Analyze, documents, and resolve outstanding breaks and claims clearance.Preparing necessary investigation documentation; presenting findings and making recommendations to management.

Control Governance

Support Senior Management in all policy development and implementation and oversight of risk and control matters.Ensure service delivery is following SLA.Involve in all projects/initiatives of the Department to act as the advisory function with regards to the risk and control aspects.Review all market and industry updates and changes, assess impact to operation team and revise policies and procedures as required.Work closely with Risk Management, Ops Control, and other functional stakeholders from a control/governance perspective.Support the Department in RCSA process for proper governance and monitoring. Ensure the completeness and accuracy of risk identified and the appropriateness of mitigation controls and documentation of risk acceptance.Establish review plan and perform regular control testing and daily checks on High Value Items (or High-Risk items, if applicable) in assessing the effective of controls implemented. To identify gap in controls, perform in-depth root cause analysis and propose targeted robust mitigation plan.Track and report to management on KRI on a timely manner for early warning signals and escalate area of concern. Address the area of concern with process owner with appropriate Risk Mitigation Plan and enhance existing controls.Perform process review on an ongoing basis for continuous improvement on workflow, process, and procedure.Ensure all processes are documented in the procedures manual and are maintained on an on-going basis.Maintain an in-depth knowledge of BCP procedures, policies, and plans.

Human Resource Management

Lead the team and foster a strong collaboration.Ensure employees understand our collective ambition, as well as support and reinforce client focused behaviors that contribute to RBC goals.Attract and recruit highly motivated individuals who strive on challenge and change, to build a high-performance team.Ensure the ongoing training & development of staff on operating procedures & regulatory requirements.Train and coach team members for growth, efficiency, and career successionEffectively communicate and develop performance evaluations and developments plans, offering coaching and counselingEnsure there is appropriate communications of collective ambition, goals, and objectives to support a common view and goal congruence within the department.Provide focus and clarity in establishing individual goals, driving performance, supporting career development, and rewarding individual and team success.Cultivate a cross functional and international mindset that puts client best interest ahead of individual and business agendas.Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.

What do you need to succeed?

Must-have

More than 5 years securities industry experienceWith people management experienceIn depth understanding of end-to-end custody processingAbility to work under pressure, managing workloads and time efficiently to meet stringent deadlines in a stressful environment.Client focusProven risk evaluation capability and implementation of risk mitigationExcellent problem solving and decision-making skills.Strong interpersonal skillsFlexibility towards working hours to meet business needs.Excellent English written and verbal communication skills.University degree or equivalent work experienceTeamworkTime management skills and ability to prioritize.

Nice-to-have

Programming capabilitySecurities entitlement and tax knowledgeKnowledge of custody systemsPC skillsAccounting skillsAbility to deal effectively with customer service issues.

What’s in it for you?

Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensationLeaders who support your development through coaching and managing opportunitiesA world-class training program in financial servicesA collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

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Job Skills

Business, Coaching, Communication, Continual Improvement Process, Decision Making, Interpersonal Relationship Management, Operational Delivery, People Management, Planning Ability, Process Improvements, Project Facilitation, Risk Management, Risk Mitigation Strategies, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-23

Application Deadline:

2025-02-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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