Are you ready to elevate your career in financial services? Join J.P. Morgan's Custody Operations team as a Client Service Associate, where you'll be at the forefront of delivering world-class service to our clients. This is your opportunity to work with a global leader, engage with diverse clients, and drive operational excellence. Be part of a team that values innovation, client satisfaction, and professional growth.

As a Client Service Associate in the Custody Operations team, you will serve as the first point of contact for all post-trade activities in the Global Custody business. You will manage client queries, build strong relationships, and ensure superior service delivery. This role offers you the chance to leverage technology and data analysis to enhance client experiences and streamline workflows. You will collaborate with Client Service Account Managers to resolve complex issues and drive continuous improvement.

Job responsibilities:

Be responsible and accountable to handle end to end query resolution raised by clients. These queries will include, but not be limited to Settlements, Corporate Actions, Tax and Income. Involved in detailed discussions/handholding. Build strong relationships with clients to understand their behavior and requirements. Partner with client service account managers in analysis of service requests and service delivery Issues as well as any daily activities that may impact client satisfaction. Attend client meetings.Analyze client transactional data, identify trends, behaviors, key risk and control metrics; present data metrics to business stakeholders and support client interactions.Leverage technology, automation intelligent (AI) and digital tools to identify and deliver client and operational efficiencies.Partner with client service account managers in analysis of service requests and service delivery Issues as well as any daily activities that may impact client satisfaction.Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact.  

Required qualifications, capabilities, and skills:

Bachelor’s Degree in Finance, Economics, Business, or relevant disciplinesMinimum of 5 years’ experience in Trade Management, Cash, and/or Asset Servicing with a Custodian or Prime Broker with a focus on client service and operations related responsibilitiesStrong focus in client service management, communication, and deliveryAbility to work closely with business partners and interact with all staff levelsAbility to be flexible, follow tight deadlines, organize, and prioritize workStrong analytical and problem-solving skills, taking initiative to drive change and enhance controlsAbility to manage through a changing business landscapeMaintain a control focused agenda, and a thorough understanding of program/project riskAnticipate issues and proactively drive initiatives to ensure resultsAs this role will have regular client facing involvement and engagement with senior staff in all areas of Securities Services, you must be confident, articulate and able to represent J.P. Morgan in front of clients. Strong oral and written communication and presentation skills are required.Self-starter and ability to learn quickly

Preferred qualifications, capabilities, and skills:

Proactive in identifying and escalating issuesStrong financial markets product knowledge and understanding of the transaction lifecycle in CustodyExtensive knowledge of financial markets and instruments, both domestic and globalComprehensive understanding of Global marketsProficiency in Asian language skills, such as Bahasa Malaysia, Mandarin, and/or Thai will be an advantage to communicate and deal with clients in Malaysia, China, and Thailand