The Custody business is supporting a fast-paced agenda to enhance client experience. This requires assimilating a large number of ideas generated at all levels (primarily by Operations & Product Development) into a structured framework.  The right amount of rigor in documenting & governing initiatives is important to enable targeted, strategic decision making.

As a Custody Operations - Data Automation - Senior Associate in the Change, Execution and Transformation Team within the Custody Operations organization you will be expected to lead high-impact initiatives ranging from People, Process and Technology with senior leadership visibility. These programs will typically be cross-organizational, providing the opportunities to work with various stakeholders across Operations, Product, AI Research and Technology. You will be required to identify opportunities for large impact transformation using a data driven approach, leverage intelligent tools like Alteryx, UiPath, Tableau, etc. and lead programs that will deliver on a target state vision to increase operational automation and efficiency. You will be asked to lead work streams/projects across the business, from assessment through articulation of recommendations and execution.

Job responsibilities

Supports intake of Artificial Intelligence (AI) projects; develops and supports a prioritization framework and facilitate the process to engage with internal and external solution providers Expands the adoption of AI across the department by enhancing and promoting the support infrastructure (e.g., use case repository, component library) for all department-wide AI efforts Assists in maintaining the department-wide AI book of work and develop and expand on associated reporting and key success metrics Ensures clear scope, roles & responsibilities, and governance exists for all engagements with the firmwide AI/ML teams with ongoing visibility into their progress and status Supports the development and coordination of the firmwide AI/ML acceleration strategy and ensure coordination across development efforts that enable AI / ML across LOBs and functions (e.g., data, platform, modelling) Manages and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration relating to Custody Operations; this includes collating requirements, writing BRDs, management updates etc Works with a team of stakeholders across multiple groups including the front office, product development, middle office, core operations, technology, finance, and work closely with global partners on initiatives Supports other projects like New Business Growth, CTS computations, Run The Bank (RTB) projects, process reengineering, location strategy, IAS charter activities and managing production issues

Required qualifications, capabilities, and skills

Custody product & process knowledge and experience in developing AI/ML projects Familiarity with Artificial Intelligence/Machine learning tech stack (e.g., Hadoop, OmniAI, Ninja, Thanos) Familiarity with intelligent tools like Alteryx, Tableau, UiPath, etc. Conceptual knowledge of coding languages (e.g., Python, C++, SQL) and algorithms (e.g., NLP, time series analysis) A track record of involvement in change programs, implementing new business processes and controls Strong verbal and written communication and ability to face off to very demanding stakeholders, managing their expectations Strong understanding of the trade transaction lifecycle, cash management, FX and Asset Servicing

Preferred qualifications, capabilities, and skills

Bachelor's Degree or equivalent preferred Custody Operations, Client Service or Middle Office experience Prior experience participating in strategic change initiatives Prior experience for implementing projects leveraging AI/ML, LLM or Blockchain technology