What We Need: The Quoting Supervisor provides leadership and direction to execute reliable and consistent support to meet customer needs and achieve business and team objectives. They are responsible for driving continuous improvement, maintaining standards and delivering a best in class customer experience. Upholds organizational policies and procedures and sets general direction for their team by creating and encouraging a work environment consistent with Brady values and competencies. What You'll Be Doing: + Responsible for team performance by analyzing, developing and attainment of all KPI results including corrective actions if needed + Collaborates with Sales team to understand customer needs and expectations to enable support and mitigate challenges + Adapt plans and priorities to address business resources and operational challenges to continue to meet customer expectations + Ensure customer follow up and resolution to inquiries and challenges on a daily basis + Proactively prevent issues by anticipating concerns and identifying broader implications + Conduct problem solving and resolution in common day to day operations + Run and analyze department reporting to ensure integrity and drive continuous improvement + Manage email and quality monitoring systems and make adjustments as necessary + Actively collaborate across departments to monitor efficiencies and direct efforts to improve cross functional processes and outcomes + Identify deficiencies in Salesforce and SAP and assist with process improvement projects. + Monitor queues in Salesforce and assign cases making sure all inquiries are quoted within one business day. + Ensures Brady quotations are fully compliant relevant to SOX, ISO, AS9100, and regulations including ITAR (Internal Traffic & Arms Regulations). What You Will Need To Be Successful: + Bachelor's degree in related field is required + Minimum of 2 years of demonstrated leadership with project teams or direct reports + Strong professional verbal, written, and interpersonal communication skills + Ability to deal with ambiguity and work autonomously + Effective time management and organizational skills + Ability to work under pressure and make decisions autonomously + Ability to work with all levels of the organization + Ability to multitask, meet/exceed deadlines, and lead/execute project ownership + Strong attention to detail in a highly dynamic and changing environment + Presentation skills and ability to facilitate discussions in a large group setting + Ability to optimize work processes by identifying and driving departmental strategic initiatives + Understands different learning styles and the need to adapt communication/style + Experience using Lean techniques for problem solving + Microsoft Excel experience + SAP experience + Pegasystems experience About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program