Posting Details

Job Title Customer Access Senior/UKHC Requisition Number RE49271 Working Title Customer Access Senior Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 08 Salary Range $19.00-30.09/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

4 yrs

Required License/Registration/Certification None Physical Requirements This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved. Shift Must be able to work days, evenings, nights and weekends; also some holidays, as per departmental needs. Job Summary The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations. Skills / Knowledge / Abilities Accountability, organization, communication, computer competency, phone etiquette, professionalism, medical terminology, self-motivation, good judgment, and the ability to communicate via phone and in person with other staff to improve workflow.  Does this position have supervisory responsibilities? No Preferred Education/Experience Five or more years of healthcare and/or customer service experience preferred. Deadline to Apply 02/24/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.