Description Rachel Miller is partnering with a manufacturing company! We are offering an exciting opportunity for a Customer Account Coordinator in BALLSTON SPA, New York. In this role, you will be collaborating with multiple teams to improve customer-centric processes and manage sales order workflows. Responsibilities: • Collaborate with sales, production, and logistics teams to enhance order processing workflows and drive customer-focused improvements. • Assist sales team in managing and organizing price lists, including facilitating annual price increases and ongoing pricing adjustments. • Oversee the sales order process, ensuring precision, efficiency, and timely delivery while proactively addressing potential raw material or quality concerns. • Handle new customer onboarding, ensuring that all necessary agreements and documentation are completed accurately and promptly. • Build and maintain strong relationships with customers, becoming a trusted advisor and the first point of contact for their needs. • Gather customer feedback through surveys and interactions, sharing insights with relevant teams to address customer needs and drive product improvements. • Act as the first point of contact for customer complaints, documenting incidents through the quality system, and collaborating with the quality team to identify and implement effective solutions. • Lead customer outreach initiatives, including the planning and distribution of customer appreciation items. • Coordinate shipping methods with customers and freight forwarders, securing cost-effective quotes and ensuring timely transportation. • Manage international shipping processes, ensuring compliance with regulatory requirements and international trade laws. • Create and maintain internal forms, process instructions, and training materials. • Perform various administrative tasks including maintaining filing systems, processing incoming checks, managing credit card transactions, and invoicing customer consignment. • Assist in maintaining ISO compliance by supporting the audit process and ensuring adherence to standards across operational processes Requirements • Proficiency in Customer Relationship Management (CRM) software • Familiarity with Enterprise Resource Planning (ERP) and ERP solutions • Understanding of budget processes and buying processes • Proven experience in delivering excellent customer service • Ability to handle invoice processing effectively • Knowledge of Sage Accounting Software Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .