Key Responsibilities:

1. Customer Relationship Maintenance:

Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals. Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.

2. Customer Satisfaction Management:

Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience. Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.

3. Business Re-development:

Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities. Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.

4. Data Analysis and Reporting:

Collect and analyze customer data to understand customer demand trends and behavioral patterns. Generate regular reports on the progress of customer maintenance and business redevelopment.

5. Collaboration and Teamwork:

Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience. Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.