Customer Account Management Lead, Middle East & Africa

Company:

The Boeing Company

Boeing Global Services (BGS) is looking for a Customer Account Management Lead, Middle East & Africa to join our Landing Gear Exchange Program (LGE) team. This position will be based in Istanbul, Turkey.

In this role, you will have the overall responsibility to manage customer expectations and deliver on key Performance Indicators including OTD, quality and program service levels. The selected candidate will partner with the functions supporting the program, integrating with the Supply Chain teams for execution of the program promoting quick resolution to issues as they arise. This role will provide opportunities to develop and maintain relationships and partnerships with internal/ external customers, stakeholders, and peers.

Position Responsibilities:

Customer focal in the Middle East & Africa region for Landing gear exchange

Execute and support the landing gear exchanges and day-to-day operational activities associated with the landing gear exchange

Support contract management activities

Communicate customer program health and region program health to leadership and across the Program

Establish Customer Program operating cadence

Set, communicate, and lead execution of the customer LGE contract

Achieve operational, program cost, and cash targets for the customer

Coordinate with Supplier Management to manage partner relationships and performance

Coordinate with Engineering to identify & resolve technical issues impacting the Program

Drive compliance with contractual obligations

Support the Program leader in the development of proforma T&Cs, and support negotiations for potential customer contracts

Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and Program health

Basic Qualifications (Required Skills/Experience):

5+ years of experience in supporting an integrated program team

3+ years of experience in customer-facing role engaging with internal and/or external suppliers/customers

5+ years of experience with Program Management Best Practices

5+ years of experience presenting to executive leadership

5+ years of experience in problem solving and improvement projects

Experience in addressing customer, internal and employee escalations

Ability to travel both domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

5+ years of experience with Microsoft Excel, Word, and PowerPoint

Experience with aftermarket aerospace requirements and component exchange program

Experience administering a contract

Experience leveraging data to generate meaningful insights

Experience working on Tableau, Spotfire or other data analytic platforms

Other job-related information:

This vacancy is for an international, locally hired position in Istanbul, Turkey.

Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates’ ability to satisfy all labor and immigration formalities.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Türkiye)