Customer Account Manager

Hi-Line, Inc., a niche leader and essential U.S. distributor of industrial aftermarket products and services, seeks an energetic, experienced, and detail-oriented Customer Account Manager professional to help lead us in our future growth and development. This position will support the company’s Customer Accounting efforts at our home office and national distribution center in the Dallas/Framer’s Branch area.

Job Responsibilities:

Accountable for maintaining high standards of speed and accuracy and promoting positive relations with internal and external customers. Accountable for maintaining (within a designated AGR group) an aging not to exceed 5% > 60 days. Responsible for expediting customer requests and other accounting documents within the specified time.

Qualifications:

Associate’s Degree or equivalent requiredStrong background in distribution-based ERP systems (P21/Epicore preferred)Online Billing (Coupa, Arbia, ext..)B2B collections (soft collections)Proficiency in Access and Excel preferredExcellent organizational and follow-up skillsStrong written and verbal communication to effectively work with our mobile sales force and customer baseExperience in the area of processing complex orders and resolving billing issuesUses diplomacy in executing policies/resolving issues with customers and Territory Managers.Must be an energetic and quick learner in a fast-paced environment, with excellent numeric perception.

Position Overview:

Ability to verify placed orders and ensure their quality before shipmentInputting customer details on ordersMonitor and evaluate all order issues, resolve discrepancies, and ensure accurate billing, online billing, and order processing.

Benefits:

Competitive compensationPaid vacation, sick leave, and holidays401(k), health, dental, and life insuranceA 61-year history of steady growth as a privately-held, essential, Dallas-based companyHealthy work environmentA debt-free business

Equal Opportunity Statement:

At Hi-Line, Inc, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

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