What You'll Do As a Customer Account Manager you will be responsible for selling Avalara's complete range of SaaS solutions and services to our customers in the USA region. Your playbook will involve consumption-based upgrades and cross-selling new solutions. Your primary goal will be to drive growth within our existing customer base, tailoring solutions and services to match compliance changes and customer needs. You'll engage in creating the pipeline, negotiating and managing sales cycles, ranging from 30 days to a year, and handle complex contracts. You will identify, create and qualify opportunities, maintain a robust pipeline, negotiate and close deals. A significant part of your day will involve managing a structured rhythm of business, which includes account planning, opportunity management, forecasting, and align with professional sales practices and processes. Your proactive customer management strategy will be essential in building relationships to support retention and identify at-risk renewals, collaborating with internal teams to secure them. As an escalation point for accounts, you'll work across departments to resolve issues, document problem descriptions, and take action steps, ensuring the creation of highly satisfied and referenceable customers. Excellent written/verbal communication skills both internally and externally. Ability to multi-task, prioritize and manage time effectively. Strong problem-solving skills. Experience in cloud based software sales is ideal. Solid knowledge of desktop productivity tools and experience using CRM systems (e.g., salesforce.com) Consultative, Command of the Message, Value Selling, or other solution-based sales methodology knowledge and experience. Job Duties Your proactive customer management strategy will be essential in building relationships to support retention and identify at-risk renewals, collaborating with internal teams to secure them. As an escalation point for accounts, you'll work across departments to resolve issues, document problem descriptions, and take action steps, ensuring the creation of highly satisfied and referenceable customers. Excellent written/verbal communication skills both internally and externally. Ability to multi-task, prioritize and manage time effectively. Strong problem-solving skills. Experience in cloud based software sales is ideal. Solid knowledge of desktop productivity tools and experience using CRM systems (e.g., salesforce.com) Consultative, Command of the Message, Value Selling, or other solution-based sales methodology knowledge and experience. What You'll Need to be Successful Graduate with a minimum of 7-10 years of quota carrying sales experience, with mandatory experience of deal closure in US / EU markets Proven experience and success in a quota-carrying sales role in US / EU market (mandatory) Experience being held to and motivated by metrics. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.