Overview We are hiring 15 people to start on March 24, 2025 Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. We are looking for people who want to embark on a career journey where you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. At GM Financial, our collections team partners with customers to customize a payment plan through an engaging and unique service experience. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team. Responsibilities JOB DUTIES Make outbound and take inbound calls from past due GM Financial Customers in a professional manner Strive to outperform expectations with a positive and fun attitude in a team environment Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life Ensure actions are in compliance with company policies and laws Demonstrate strong time management skills by servicing customers efficiently and effectively Qualifications Skills Ability to maintain effective working relationships and interact collaboratively with internal and external customers Ability to use appropriate analysis, judgment and logic when solving problems and making decisions Ability to negotiate effectively and apply effective questioning and listening skills Good verbal and written communication skills Demonstrate willingness to learn and improve by being coachable Education High School Diploma or equivalent required College education highly valued Working Conditions Work a flexible schedule including extended business hours and the occasional Saturday Fast-paced and professional office environment Strong focus on providing quality service to internal and external customers What We Offer: Quarterly Bonus Opportunities Excellent 401k, Health, Vision and Dental Benefits Hybrid work schedule offered after training period; ability to work a portion of your week from home Generous Paid Time Off (personal, vacation, sick, paid holidays) Casual Dress Code Paid Quarterly Volunteer Opportunities Compensation: $22.00 per hour