Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different. The Customer Account Representative for Commercial Business serves as the primary point of contact for assigned accounts. What you’ll do as a Customer Account Representative: + Interfaces with customer to ensure an outstanding customer experience from initial inquiry through delivery and payment collection. + Manages the customer order process including purchase order acknowledgment, shipping, invoicing, and billing, with a focus on accuracy and timeliness. + Fosters strong customer relationships by building rapport, maintaining trust, and proactively communicating changes or updates to ensure customer success and satisfaction. + Collaborates cross-functionally (supply chain, scheduling, production, shipping, receiving, accounts payable/receivable) to ensure customer requests are fulfilled and to resolve concerns promptly. + Attends and facilitates meetings (both internal production meetings and customer-facing meetings) to document needs, track work in progress, address risks, and ensure alignment on project timelines. + Manages quotations and work processes by delivering timely quotes, documenting production requirements, and following established protocols. + Proactively problem solves on behalf of customers, using sound judgment to escalate issues as needed and continuously improve their experience. + Collaborates with key partners and leadership to align on financial objectives and deliver optimal results, balancing business goals with customer satisfaction. + Maintains regular status updates on projects and customer accounts, providing daily/weekly/monthly reports as required to keep stakeholders informed. + Prioritizes tasks effectively to meet deadlines, leveraging judgment to escalate challenges only after all other options have been exhausted. We’re looking for a Customer Account Representative with: + Bachelor’s degree in business management; preferred + 3-5 years of experience in a customer-facing account management or customer service role, within a high-volume, fast-paced manufacturing environment (B2B preferred). + Proficiency with quotation and order processes. + International experience (or exposure to global customers) is a plus. + Strong interpersonal skills with the ability to communicate effectively. + Strong presentation skills for both internal and external audiences. + Strong negotiation skills to achieve favorable outcomes. + Self-motivated with a demonstrated drive for success. + Highly organized, able to multitask, attention to detail, and meet deadlines. + Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint). + ERP experience: SAP is a plus. Physical requirements and working conditions: Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires: + Move throughout entire facility to attend to various issues, service customers and attend meetings + Work effectively in teams with strong communication skills and ability to facilitate + Perform sedentary work on various computer systems. + Required to be on-site 5 days per week + Role will operate during standard business hours but depending on the location of the customer base and during peak periods, some flexibility may be required to handle customer inquiries outside of regular business hours + Domestic travel up to 10%. + This Customer Account Representative position is located on-site in our East Longmeadow facility. Benefits a Customer Account Representative Can Expect from Cartamundi: + Competitive pay + Climate controlled facility + 401(k) with company match + Health, dental, and vision insurance starting day one + HSA (Health Savings Account) and FSA (Flexible Savings Account) + Life insurance + Short-Term and Long-Term Disability + Paid time off + Tuition reimbursement + Employee discounts on daycare, gym memberships, travel, and much more Apply today and discover the magic of making a difference at Cartamundi! Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify (file:///C%3A/Users/Christina.Matias/AppData/Local/Microsoft/Windows/INetCache/Content.Word/dhs.gov/e-verify) . Candidates must be 18 years old to work for Cartamundi, No agencies please. No sponsorship available. About Cartamundi: At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences. We are a worldwide leader in playing cards and in “play” solutions. Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands. At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day. As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different. We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.