Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while making the world a more beautiful and sustainable home.

What’s the Job?

You will be responsible for successfully managing the accounts in your assigned territory by establishing a strong customer relationship based on trust and responsiveness. While providing a superior level of customer experience and world-class service you will accurately process customer orders in an efficient manner to ensure customer demands are met. In addition, you will also manage customer complaints and issues, and are empowered to resolve service exceptions in a timely and professional manner.

 Maintain constant contact with customers, sales representatives, Credit department, Logistics and suppliers regarding information on scheduled shipments, product availability and credit status. Prepare various forms and reports for assigned territory such as open orders, allocation summaries and other necessary documents to facilitate effective business operations. Assist customers in an empathetic manner with questions and concerns regarding product quality, shortages, and damages, billing errors and delayed deliveries. Maintain customer accounts with up-to-date information, and maintains and updates multiple shared documents for the Customer Service team and Gypsum Business Unit.

 

Report to: Customer Service Supervisor

Direct Reports: 0

Travel: Not required