We have an outstanding career opportunity for a Customer Account Specialist to join a leading Company located in the Miami, FL surrounding area.
Provides customer service, support, and prioritization for the team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Responsibilities:Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.Work closely with Supply-Chain, Operations, Quality and Trade Compliance, etc in order to ensure all customer requirements and commitments are met.Participate in process improvement initiatives as required with their respective customer base.Maintain, execute, and train on/to document Standard Work.
Basic Hiring Criteria: Bachelor's Degree or equivalent experience.Minimum 2 years of experience in MRO, customer service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.SAP and SalesForce are a PLUS.Must be computer proficient, especially in Excel.Must be a U.S. person: U.S. citizen or permanent U.S. resident.