“This Job Matters”

What’s the job?

 Under the supervision of the Service Center Supervisor or Manager, the Customer Account Specialist (CAS) is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents’ customer base.  The CAS will accurately process customer orders in an efficient manner to ensure we exceed our customers’ expectations. Additionally, the CAS-2 will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner.  The CAS is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions.  The CAS will adhere to policies and procedures currently in place and maintain the required level of service to our customers.

The CAS works within the parameters as defined by CertainTeed customer service standards and the Service Advantage guidelines.  The incumbent must analyze and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers.