Join Our Team and Shape the Future!

Are you a problem-solver who thrives in a fast-paced environment? Do you love collaborating with customers and internal teams to ensure smooth, efficient operations? If so, we want you on our team!

 

As a Customer Account Specialist (CAR) at Chryso, you’ll play a key role in supporting our evolving business. You'll be joining us at an exciting time of transformation—where your ideas, flexibility, and problem-solving skills will directly contribute to our success.

Hybrid Schedule: A work schedule of 9a - 6p CST to support our West Coast with M/F Remote; T/W/TH In Office

 

What You’ll Do:

Be the Backbone of Order Management – Process and execute customer orders, ensuring accuracy in SAP and other systems while providing timely confirmations and communication. Build Strong Relationships – Act as a trusted partner to customers, sales teams, vendors, and logistics providers, ensuring smooth order fulfillment. Drive Efficiency – Manage order changes, troubleshoot issues, and escalate challenges proactively to ensure customer satisfaction within Service Level Agreements (SLA). Customer Champion – Handle inbound and outbound calls with a professional, problem-solving mindset, communicating shipment expectations and urgent requests effectively. Collaborate Cross-Functionally – Work closely with teams across operations, logistics, and sales to drive seamless execution of customer orders.

 

What You Bring to the Table:

Experience & Knowledge

2+ years of customer service experience in a fast-paced industry. 2+ years working with SAP or QAD (or similar systems). Experience in order management & logistics (preferred).

Skills That Set You Apart:

Strong attention to detail – accuracy is your superpower! Ability to prioritize, multitask, and stay organized in a dynamic environment. Problem-solving mindset – you love finding solutions for customers and improving processes. Exceptional communication skills (both verbal and written). Confidence in handling customer interactions over the phone and via email. Proficiency in Microsoft Office Suite, with basic Excel knowledge. Experience with Salesforce (a plus!).

Who You Are:

A team player who enjoys collaborating and sharing knowledge. A self-starter who takes initiative and ownership of tasks. A professional who stays calm under pressure and tackles challenges with grace. Someone with a growth mindset, eager to develop within the company.

Why You’ll Love Working Here:

Exciting Growth Opportunities – Join a team undergoing transformation and make a direct impact on business success. Work-Life Balance – Hybrid/remote flexibility to fit your lifestyle. Supportive Culture – Work in a collaborative environment where your contributions are valued. Competitive Pay & Benefits – Comprehensive benefits package, including healthcare, 401(k), and career development opportunities.