As a Care Advisor, the role is to bring our mission to life by making meaningful connections with our customers and their caregivers in support of our Lively family of products. Care Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer’s specific needs. The Advisor may work through several applications, update electronic records and provide accurate documentation. To thrive in this role, the Advisor must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns.
 
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV. You might be asked to come into the office up to 3 days per week.
 
What you’ll doRespond to high volume of inbound calls from new and/or existing subscribers, handling caller needsActively listen, providing caring and supportive responses, while problem solving to resolve customer issuesRecommend product and value-added services that align with a customer's shared needsProtect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)Provide Phonebook support 
Basic qualificationsMinimum 1 year of customer service and/or call center experience required 
Preferred qualificationsExperience working in a fast-paced call center environmentExperience working in a technology industryExperience working with Senior aged customers 
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:Physical and mental well-being support via Best Buy Health Wellness ProgramComprehensive benefits including tuition reimbursement, caregiver support, and moreGenerous Best Buy employee discount 
About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
 
 
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant.  We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement here.
 
Reasonable accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact our Talent Acquisition team at talent.acquisition@bestbuy.com.
 
To learn more about, view the “Know Your Rights” poster and Pay Transparency Nondiscrimination Provision here.