**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **TITLE: Customer Advocate for C&LA region** **GRADE: 9** **LOCATION: Warsaw** **Position Summary:** Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR guidelines are comply and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include Service sales, Service Teams. Single point of contact for Customer in the area of service agreement and maintenance billing. **Responsible for the following major activities:** + Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing + Maintaining of equipment database, processing and updating movements, additions and cancellations + Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system. + Adhering to the procedures in compliance with NCR policies + Reconciliation and Reporting that covers monthly verification of revenue data, providing correctionsand clarifications to reported results + Archiving and record retention in accordance with NCR policies and NCR practices + Providing internal and external audit support as requested + Working hours: from 11am to 7pm **Basic Qualifications** + Language skills **English and Spanish** + Ability to Work collaboratively with other team members (Business Teams, Service Territory + Managers and Customer directly) + Strong problem solving and customer service skills + Ability to communicate well with all involved parties on different levels of the process + Dedication + Strong sense of accountability + High sense of urgency + Must possess a passion for delivering excellent service and problem solving **Preferred Qualifications** + Outsourced exposure or experience preferred + Global/Multi-Country experience strongly preferred + Analytical skill Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.